Terms & Conditions

Welcome to Heartlisted. By accessing or using our website or creator app, you agree to the following terms and conditions. Please read them carefully.

1. About Heartlisted

Heartlisted helps parents turn their children’s artwork into professionally printed photobooks. Our services include image uploads, book creation, editing tools, printing, and delivery.

2. Use of Our Services

You agree to use Heartlisted only for lawful purposes. You must not:

• Upload content that is harmful, illegal, or infringes on the rights of others

• Attempt to misuse or interfere with our platform

• Copy, modify, or distribute our content without permission

3. User Content

By uploading artwork or photos, you confirm that:

• You own the rights to the content

• You have permission to use and print the content

• You grant Heartlisted a temporary license to store and process the files solely for creating your book

We do not use your photos/artwork for marketing unless you give explicit permission.

4. Ordering & Payment

Orders are placed through our website using Razorpay for secure payments.

Once an order is paid for:

• It cannot be edited, since printing begins soon after

• You will receive an email confirmation

• Prices include GST unless otherwise stated

5. Shipping & Delivery

Estimated delivery timelines will be shown during checkout.

Delays may occur due to courier issues, festivals, or other external factors.

6. Returns, Refunds & Reprints

Since each book is custom-made, refunds are available only for:

• Printing defects

• Damage during shipping

• Incorrect book delivered

If any issue arises, please contact us within 7 days of delivery with photos of the problem. We will arrange a free reprint where applicable.

7. Limitation of Liability

Heartlisted is not liable for:

• Loss of data caused by user error

• Delays caused by shipping partners

• Minor colour variations between digital preview and printed product

8. Contact

For any queries, email us at: hello@heartlisted.com