Refund & Cancellation Policy

At Heartlisted, every photobook is made individually based on the artwork you upload. Because of this, we follow these policies:

1. Order Cancellations

Once payment is completed, your order is sent into processing and cannot be cancelled or edited.

2. Refunds

Refunds are offered only under the following conditions:

• Printing or binding defects

• Damage during shipping

• Incorrect product delivered

Refund requests must be made within 7 days of delivery and must include photos of the issue.

If your request is approved, we will offer:

• A free reprint, or

• A full refund (in rare cases)

3. No Refunds for

• Incorrect images uploaded by the user

• Low-resolution uploads causing minor print quality issues

• Change of mind after printing starts

4. Contact

Email: hello@heartlisted.com